Last updated 11 November 2026

About HONS and these terms

These terms apply to the use of hons.sa and orders placed through the website. The store is operated by Kahra Studio (شركة كارا ستوديو), based in Al Khobar, Kingdom of Saudi Arabia. Contact contact@hons.sa or +966 57 970 3505. Read these terms together with the Privacy Policy and Returns and Exchanges policy published on the website. Your statutory consumer rights remain protected.

Using the website and providing information

Use the website lawfully and provide accurate, complete order information, including contact and delivery details. You must have legal capacity to contract or act with the consent of a person legally authorised to provide it. Account holders are responsible for keeping login details confidential and notifying us of suspected unauthorised use. Do not misuse the website, disrupt its systems or attempt to access other people’s data.

Products and availability

We aim to present accurate product descriptions, images and sizing information. Colours may appear differently depending on your screen and lighting; this does not affect your right to receive a product matching its description. Products and options are subject to actual availability. Any special terms, such as made-to-order, alteration or preorder arrangements, where offered, will be explained before purchase. We do not assume your agreement to different specifications or delivery periods without your confirmation.

Prices and payment

Prices are displayed in Saudi riyals. Applicable taxes, delivery charges, other costs and the total payable are explained before purchase confirmation and itemised in the invoice. Payments are processed through Tap using the payment methods available at checkout and may require provider verification. Later price changes do not affect confirmed orders. If a pricing or description error affects your order, we contact you to explain and agree on a resolution or cancellation and refund in accordance with applicable law, without imposing an additional charge without your consent.

Order confirmation and cancellation

We acknowledge receipt of your order and proceed with confirmation and preparation according to payment status and availability. If we cannot fulfil all or part of an order, we notify you and explain the options. We do not substitute items without your consent. Amounts due for cancelled items will be refunded.

To request cancellation before dispatch, contact us promptly with your order number. We confirm the order status and whether dispatch can be stopped. If dispatched, we explain the return options after delivery under our Returns and Exchanges policy and your statutory rights.

Delivery within Saudi Arabia

We currently deliver within Saudi Arabia through Aramex. Expected delivery is 3 to 7 business days from order confirmation, unless a special period is disclosed and agreed before purchase. Official holidays are excluded from business days. We notify you if we anticipate a delay affecting delivery.

Delivery is free for orders exceeding SAR 499. Delivery charges for other orders are displayed before checkout is completed. Ensure your address is correct and you can be contacted to receive the parcel. If delivery is unsuccessful, we coordinate the next step and explain any justified charge before arranging redelivery. Your rights concerning delay, cancellation and recovery of amounts and costs due remain protected under the Saudi E-Commerce Law.

Returns exchanges and refunds

Our published Returns and Exchanges policy applies to online orders. Exchanges for eligible full-price pieces may be requested within 4 days, or returns within 7 days, beginning the day after receipt. These are calendar days. Exchanges depend on replacement availability.

Sale pieces may be exchanged within 4 days subject to the policy and are excluded from discretionary returns, while statutory withdrawal rights where applicable and rights relating to defects, damage and non-conformity remain protected. The policy explains item condition requirements, exceptions, return shipping costs, inspection and refund procedures. Refunds due are made to the original payment method where possible; the time to appear depends on the bank or payment provider. Refer to that policy for detailed procedures, without limiting statutory rights.

Order issues and client services

If an item arrives damaged, defective, incorrect or incomplete, or a parcel is marked delivered but has not arrived, contact us promptly with your order number, issue details and photos if available. We review the case and explain the appropriate remedy under our Returns and Exchanges policy and your statutory rights. For order follow-up, complaints or review requests, email contact@hons.sa or call +966 57 970 3505.

Privacy and intellectual property

Our Privacy Policy explains personal data handling, cookies, analytics and advertising tools. Agreeing to these terms does not itself constitute consent to marketing messages or technologies requiring separate consent.

Rights in website content, design, images and logos belong to HONS or the relevant rights holders. You may view content for personal use and shopping, but may not copy or commercially exploit it without the rights holder’s permission, subject to uses permitted by law.

Liability applicable law and updates

We work to maintain website availability and content accuracy. Access may occasionally be interrupted for maintenance or technical reasons. These terms do not limit liability that cannot lawfully be excluded or mandatory consumer guarantees and rights. Events beyond our control are addressed under applicable law and do not constitute an absolute release from obligations.

These terms are governed by Saudi Arabian law. Disputes are addressed by the competent authorities under applicable jurisdiction rules. We aim to resolve complaints through Client Services first, without making this a condition for exercising statutory rights. We may update these terms and publish the update date. Each order is subject to the terms disclosed and accepted when it was placed, subject to mandatory legal provisions.